Not because wanting to understand them is wrong. On the contrary. The problem arises when they are treated like a decorative tribe: an aesthetic, a tone, a list of words, a campaign with fast-paced music and brighter colors.
New generations don’t need brands to seem young. They need them to stop treating them like naive young people.
That’s the uncomfortable point. They aren’t just criticizing the brands. They’re criticizing an adult way of overpromising, half-heartedly delivering, and expecting applause for the intention. Sustainability without real change. Diversity without shared power. Community without listening. Purpose without difficult decisions. That’s why they quickly detect what’s contrived.
And it’s not because they have a magic radar, but because they grew up observing the gap between what is said and what is done, and they also learned to compare.
Youth isn’t a target audience. It’s a cultural barometer.
It shows before others where the temperature is rising: in trust, at work, on the planet, in mental health, in representation, in how we consume, how we stay informed, and how we believe.
Brands that want to remain relevant shouldn’t just be asking themselves how to speak to them. They should be asking themselves what they are so clearly signaling.
The future doesn’t usually arrive in the boardroom first. Sometimes it arrives first in those who are already tired of hearing explanations.