CX is in our DNA. Beyond brands, we build relationships. In the world of branding, where creativity and strategy intertwine, Customer Experience (CX) is the cornerstone that contributes to our success at TOTEM Branding
It’s not just about creating valuable, beloved, meaningful, transcendent brands, but about cultivating strong and lasting relationships with each person who interacts with us
Our clients (we will always be grateful to them) are not mere recipients of our services, but strategic partners in the co-creation and construction of their brands. Each project is an opportunity to listen, understand and collaborate, translating their visions into tangible realities
From the first meeting to the final implementation, we strive to exceed expectations, offering creative and customized solutions that drive your growth
At TOTEM Branding, we recognize that our employees (thanks Totemitas) are the engine of our creativity, commitment and passion. We foster a positive and stimulating work environment, where every person feels valued, listened to, and empowered to develop their full potential. We believe that an exceptional employee experience translates into excellent customer service
We value our suppliers and collaborators (thank you always) as extensions of our team. We cultivate relationships based on trust, transparency, and mutual benefit. We recognize their invaluable contribution in delivering high-quality projects and strive to provide them with a smooth and rewarding collaboration experience
At TOTEM Branding, CX is not a department, it is a work philosophy that permeates every aspect of our organization
From the way we respond to an email to the way we celebrate our clients’ successes, every interaction is an opportunity to demonstrate our commitment to excellence and building genuine relationships
At TOTEM Branding, we believe that a great brand is not built with logos and slogans, but with memorable experiences that generate trust, loyalty, and mutual growth. Bringing purpose and values to life and leaving a positive mark every step of the way
We are not branding superheroes, but rather a super committed, passionate and experienced team that embraces excellence in every detail, working tirelessly to make our clients’ visions come true and create or transform brands that transcend
To our clients, employees, collaborators and suppliers, thank you for being part of our journey and allowing us to build together a future full of meaning, positive impact, unity, creativity and success.
